Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@wrenegadestudios.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@wrenegadestudios.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as digital downloads and custom products (special orders, personalised items, etc). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
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Digital Product Policy
Thank you for choosing to purchase a digital product from our website. Please read our policy carefully to understand the terms associated with your purchase. By completing your purchase, you agree to these terms and conditions.
1. No Refunds on Digital Products
All digital products are final sale and non-refundable. Due to the nature of digital goods, we cannot accept returns, exchanges, or offer refunds once your purchase is complete. Please ensure that the product meets your requirements before purchasing.
2. Accuracy of Information
It is essential to double-check that all information you provide is accurate before confirming your order. This includes, but is not limited to, your email address and any additional details required for download access or product use. Incorrect information may result in a delay in receiving your digital product or in some cases, may prevent access entirely.
3. Product Access and Downloads
Upon successful purchase, you will receive access to download your digital product. Please make sure to download your files promptly and store them safely. While we strive to maintain download access, we cannot guarantee indefinite availability of the product for re-download.
4. Support
If you experience any issues with your download or have questions regarding your purchase, please contact our support team. We are here to assist you and ensure that you receive the digital content you’ve purchased.