Privacy Policy

Last updated: 5 September 2026

Wrenegade Studios LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, purchase or download products, join our mailing list, contact us, or otherwise interact with Wrenegade Studios.

1. Who We Are

Wrenegade Studios LTD is an independent UK tabletop game publisher and the operator of this website.

Company name: Wrenegade Studios LTD
Company number: 14974804
Registered office: 156 Whitehall Road, Drighlington, Bradford, England, BD11 1AU
Email: Contact@wrenegadestudios.com

For the purposes of UK data protection law, Wrenegade Studios LTD is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use our website.

We may collect the following types of personal information.

Contact information

This may include:

• your name;

• email address;

• postal address;

• telephone number; and

• any information you choose to provide when contacting us.

Account information

If you create a member or customer account, we may collect:

• your name;

• email address;

• account login information;

• profile information;

• communication preferences; and

• information associated with your account activity.

Passwords and other authentication information may be processed securely by our website platform or authentication provider rather than being directly accessible to Wrenegade Studios.

Order and transaction information

When you purchase or download a product through our store, we may collect:

• your name;

• billing address;

• delivery address;

• email address;

• telephone number where required;

• products purchased or downloaded;

• order history;

• transaction information;

• payment status; and

• information required to process, fulfil or support your order.

Payment card information is processed by our payment service providers. Wrenegade Studios does not normally receive or store your complete payment card details.

Mailing list information

If you subscribe to our mailing list, we may collect:

• your name;

• email address;

• subscription date;

• marketing preferences; and

• information relating to your consent or subscription status.

Communications

If you contact us through a website form, email, social media or another communication channel, we may retain your message and any information you provide as part of that correspondence.

Website and technical information

When you visit the website, certain technical information may be collected automatically. This may include:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location derived from your IP address;

• pages visited;

• referring website;

• date and time of visits;

• interactions with the website; and

• cookie or similar technology identifiers.

Some of this information is collected through cookies and similar technologies. More information is available in our Cookie Policy.

3. How We Collect Your Information

We collect personal information in several ways.

Information you provide directly

This includes information you provide when you:

• create an account;

• place an order;

• download a digital product;

• subscribe to our mailing list;

• complete a form;

• contact us;

• participate in a survey, promotion or similar activity; or

• otherwise provide information directly to us.

Information collected automatically

Our website and associated services may automatically collect technical and usage information when you access or interact with the site.

Information received from service providers

We may receive information from services used to operate our website, process payments, fulfil orders, manage accounts, provide analytics or deliver communications.

Where third-party account or sign-in services are offered, we may also receive information that you have authorised that provider to share with us.

4. How We Use Your Information

We only use personal information where we have a lawful reason to do so.

Providing our products and services

We may use your information to:

• process purchases;

• provide digital downloads;

• fulfil and deliver physical orders;

• create and manage customer accounts;

• provide customer support;

• administer refunds or returns; and

• communicate with you about an order or service.

We generally process this information because it is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Operating and improving our website

We may use information to:

• operate and maintain the website;

• understand how visitors use the website;

• improve website functionality;

• diagnose technical problems;

• improve our products and services;

• prevent misuse;

• maintain website and account security; and

• protect Wrenegade Studios and our customers.

Where appropriate, we rely on our legitimate interests in operating, protecting and improving our business and services, provided those interests do not override your rights and interests.

Where non-essential cookies or similar technologies require consent, we will request that consent before using them.

Communicating with you

We may use your contact information to:

• respond to questions or enquiries;

• provide customer support;

• send important information relating to your account;

• notify you about an order or download; and

• provide information you have requested.

Depending on the circumstances, we process this information because it is necessary to provide a requested service, comply with a legal obligation or pursue our legitimate interests in communicating with customers and website users.

Marketing and mailing lists

If you choose to subscribe to our mailing list, we may send you information about:

• Wrenegade Studios;

• Beyond the Veil;

• new games and products;

• Kickstarter campaigns;

• events;

• free resources and downloads;

• news and development updates; and

• other relevant Wrenegade Studios content.

Where consent is required, we will only send these communications after you have actively chosen to receive them.

You may unsubscribe from marketing emails at any time using the unsubscribe option contained in the email or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending essential communications concerning an order, account or service you have requested.

Complying with legal obligations

We may process and retain information where necessary to:

• maintain financial and accounting records;

• comply with tax obligations;

• respond to lawful requests from authorities;

• establish or defend legal claims;

• prevent fraud; or

• comply with other legal requirements.

5. Free Downloads

We may make free digital products, resources, character sheets, game materials or other downloads available through our website.

Where a free product is supplied through our online store or member system, we may record the download as an order or transaction. This can include information such as your email address, account details, product downloaded and date of download.

Providing an email address to receive or access a product does not automatically mean that you have agreed to receive marketing communications from us.

Where marketing consent is requested, it will be presented separately.

6. Mailing List Consent

Joining the Wrenegade Studios mailing list is optional.

Where we rely on your consent, you may withdraw that consent at any time.

We keep appropriate records of mailing-list subscriptions and withdrawals so that we can demonstrate and respect your communication preferences.

If you unsubscribe, we may retain limited information on a suppression list to ensure that we do not accidentally add you back to marketing communications unless you choose to subscribe again.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for services such as:

• website security;

• account login;

• shopping baskets;

• checkout;

• remembering essential preferences; and

• providing functionality requested by the user.

Other cookies may be used for purposes such as analytics, performance or marketing.

Where consent is required by law, non-essential cookies will not be used unless you choose to accept them.

You can manage your cookie choices through the cookie controls available on our website.

Further information about the cookies and similar technologies used on this website is available in our Cookie Policy.

8. Who We Share Information With

We do not sell your personal information.

We may share personal information with trusted organisations where this is necessary to operate our website and business.

These may include:

Website and ecommerce providers

Our website is built and hosted using Wix. Wix and its associated services may process information required to host the website, operate the online store, manage customer accounts, process forms, provide website functionality and support other services used on the site.

Payment providers

Payment information may be processed by payment providers used by our online store.

The information available to each payment provider depends on the payment method you choose.

Delivery and fulfilment services

Where you purchase a physical product, we may provide the information necessary to fulfil your order to postal services, couriers, fulfilment companies or other delivery providers.

Email and communication providers

We may use service providers to administer mailing lists, send transactional messages and deliver marketing communications.

Analytics and technical providers

We may use analytics, security, hosting and technical service providers to help us understand and operate our website.

Non-essential analytics or tracking technologies will be subject to the appropriate cookie and consent requirements.

Professional advisers

Information may be shared with accountants, legal advisers, insurers or other professional advisers where reasonably necessary.

Authorities and legal requirements

We may disclose information where required by law, regulation, court order or another lawful request from a competent authority.

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud or protect the rights and safety of others.

9. Wix

Our website uses services provided by Wix.com Ltd and its associated companies.

Wix provides services including website hosting, ecommerce functionality, customer accounts, databases, forms and other infrastructure used to operate this website.

As a result, information submitted through our website may be processed using Wix systems and infrastructure.

Wix operates internationally and may use data centres, processors and service providers located in different countries.

Where personal information is transferred internationally, appropriate safeguards must be used in accordance with applicable data protection law.

10. International Transfers

Some organisations that provide services to us may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place.

Depending on the destination and service involved, these protections may include:

• UK adequacy regulations;

• approved contractual safeguards;

• the UK International Data Transfer Agreement;

• the UK Addendum to approved standard contractual clauses; or

• another lawful transfer mechanism recognised under UK data protection law.

11. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

The appropriate retention period depends on the type of information, why it was collected and whether we are required to retain it for legal, accounting or regulatory purposes.

As a general guide:

Order and transaction records may normally be retained for up to six years where necessary for accounting, tax, contractual or legal purposes.

Account information may be retained while your account remains active and for a reasonable period afterwards where necessary to deal with outstanding matters, prevent fraud or comply with legal requirements.

Mailing-list information may be retained until you unsubscribe or we determine that it is no longer appropriate to retain it. Limited suppression information may be retained after an unsubscribe request.

Enquiries and correspondence may be retained for as long as reasonably necessary to respond to the enquiry and deal with any related matters.

Cookie and analytics information is retained according to the purpose and duration of the relevant cookie or technology, as described in our Cookie Policy or cookie controls.

Information may be retained for longer where necessary to establish, exercise or defend legal claims or where required by law.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include the security systems provided by our website, hosting, ecommerce and payment providers as well as appropriate internal access controls and account-security procedures.

No website or electronic transmission can be guaranteed to be completely secure. You should therefore also take reasonable precautions to protect your account credentials and devices.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These can include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information;

• request restriction of how your information is used;

• object to certain uses of your personal information;

• request transfer of certain information in a portable format;

• withdraw consent where processing is based on consent; and

• object to direct marketing at any time.

These rights are subject to certain legal conditions and exemptions and therefore may not apply in every circumstance.

We will not normally charge a fee for exercising your data protection rights.

We may need to confirm your identity before responding to a request in order to protect your information.

To exercise any of these rights, contact us at:

Contact@wrenegadestudios.com

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a data protection complaint is available from the Information Commissioner's Office.

15. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including social media platforms, crowdfunding platforms, online marketplaces and other external services.

Those organisations are responsible for their own privacy practices.

We recommend reviewing the privacy information provided by any third-party website or service before providing personal information to them.

16. Social Media

Wrenegade Studios maintains profiles and communities on third-party social media and community platforms.

If you interact with us through one of these services, both Wrenegade Studios and the platform may receive information relating to that interaction.

The platform's own privacy policy applies to information it processes independently.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our website;

• our products or services;

• the organisations we work with;

• the technologies we use; or

• applicable legal and regulatory requirements.

The latest version will always be published on this website.

Where appropriate, significant changes may also be communicated through the website or another suitable method.

The date at the top of this Privacy Policy shows when it was last updated.

18. Contact Us

If you have questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Wrenegade Studios LTD
156 Whitehall Road
Drighlington
Bradford
England
BD11 1AU

Email: Contact@wrenegadestudios.com
Company number: 14974804