Delivery & Shipping Policy
Last updated: 5 September 2026
This Delivery & Shipping Policy explains how physical products purchased directly from the Wrenegade Studios website are processed, dispatched and delivered.
This policy applies to physical products only. Digital products and downloads are supplied electronically and are not subject to shipping charges.
1. About Us
This policy applies to purchases made directly from:
Wrenegade Studios LTD
Company number: 14974804
Registered office: 156 Whitehall Road, Drighlington, Bradford, England, BD11 1AU
Email: contact@wrenegadestudios.com
References to "Wrenegade Studios", "we", "us" or "our" mean Wrenegade Studios LTD.
2. Where We Deliver
We deliver physical products to destinations made available through our online checkout.
Available delivery destinations may change from time to time depending on:
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postal and courier availability;
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product restrictions;
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international shipping requirements;
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customs arrangements;
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service availability; and
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other practical or legal considerations.
If your country or region is not available as a delivery destination during checkout, we are unable to accept an order for delivery to that destination through our website at that time.
3. Delivery Addresses
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your address carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to amend an address before dispatch, but we cannot guarantee that changes will be possible once an order has entered the fulfilment or delivery process.
We are not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer where we have dispatched the order correctly using the information provided.
This does not affect our responsibilities where an error has been made by Wrenegade Studios.
4. Order Processing
Orders are processed before being prepared for dispatch.
Processing time is separate from the time taken by the postal or courier service to deliver your parcel.
Orders placed during weekends, public holidays, periods of exceptionally high demand, conventions, crowdfunding fulfilment or studio closures may take longer to process.
Where a product has an unusual processing period, this will be stated on the relevant product page or during checkout where reasonably possible.
5. Dispatch
When your physical order has been dispatched, we will normally send a dispatch confirmation to the email address associated with your order.
Where tracking is available for the delivery service selected, tracking information may also be provided.
A dispatch notification means that your order has been handed over for delivery. It does not guarantee delivery on a particular date unless a guaranteed delivery service has expressly been purchased.
6. Delivery Options and Charges
Available delivery services and charges will be displayed during checkout before you place your order.
Shipping charges may vary depending on factors including:
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destination;
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parcel size;
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parcel weight;
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number of products;
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delivery speed;
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tracking requirements; and
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the service available for the destination.
Any delivery charge payable to Wrenegade Studios will be displayed before you complete your purchase.
7. Estimated Delivery Times
Estimated delivery times will be shown during checkout, on the relevant product page or in information associated with the delivery service where available.
Delivery estimates are not guarantees unless a particular delivery service is expressly described as guaranteed.
Delivery may take longer during:
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public holidays;
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seasonal peaks;
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severe weather;
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industrial action;
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customs processing;
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major postal disruption;
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unusually high order volumes; or
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other circumstances outside our reasonable control.
Unless a different delivery period has been agreed with you, physical goods will be delivered within the period required by applicable consumer law.
For UK consumer orders, this will normally mean no later than 30 days after the contract is entered into unless another delivery period has been agreed.
8. UK Delivery
UK delivery options available for an order will be shown during checkout.
The service available may depend on the size, weight and nature of the product.
Where tracking is included, tracking information will normally be provided after dispatch.
Remote or offshore UK destinations may have different delivery times or service availability from mainland destinations.
9. International Delivery
We may deliver to selected countries outside the United Kingdom.
International delivery times vary considerably depending on:
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destination country;
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postal or courier service;
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customs procedures;
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local delivery networks;
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border processing; and
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other factors outside our direct control.
International delivery estimates should therefore be treated as estimates rather than guaranteed arrival dates unless expressly stated otherwise.
International shipping availability may change without notice where postal, courier, customs or regulatory conditions change.
10. Customs, Import VAT and Duties
International orders may be subject to import taxes, customs duties, handling charges or other fees imposed by the destination country.
Whether these charges apply depends on factors including:
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destination;
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value of the shipment;
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type of products;
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applicable tax rules; and
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customs regulations.
Where duties, taxes or similar charges are collected by Wrenegade Studios during checkout, this will be shown as part of the order.
Where they are not collected during checkout, the recipient may be responsible for paying any import VAT, customs duties, clearance fees or other charges imposed by the destination country or delivery provider.
These charges are determined by authorities or organisations outside Wrenegade Studios and are not additional shipping fees charged by us.
Customers ordering internationally should check the applicable import rules for their country before placing an order if they are uncertain about potential charges.
11. Customs Information
For international orders, we are required to provide accurate information on customs documentation.
We will not:
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falsely declare an order as a gift;
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deliberately undervalue goods;
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provide inaccurate product descriptions; or
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falsify customs documentation at a customer's request.
The value and contents of international shipments will be declared as required by applicable law.
Customs authorities may inspect parcels and may delay delivery while carrying out their procedures.
12. Customs Delays
International shipments may occasionally be delayed by customs authorities.
Customs processing is outside the direct control of Wrenegade Studios.
Where an order is delayed in customs, we will assist where reasonably possible, but we cannot guarantee how quickly the relevant authority will process or release the parcel.
This does not affect any statutory rights you may have where delivery is excessively delayed or does not take place.
13. Responsibility for Goods During Delivery
Where you are purchasing as a consumer, goods remain at our risk while they are being delivered using a delivery service offered or arranged by Wrenegade Studios.
Responsibility normally passes to you when the goods come into your physical possession or the physical possession of another person you have identified to receive them.
This means that if an order is genuinely lost or damaged before delivery, we remain responsible for providing the appropriate remedy as required by law.
14. Delivery to Another Person or Address
You may ask us to deliver an order to another person or address where our checkout permits this.
Once the order is delivered to the address you supplied and received by you or a person you have identified to receive it, delivery will normally be considered complete.
Please ensure that any alternative delivery address is secure and suitable for receiving the parcel.
15. Safe Places, Neighbours and Delivery Instructions
Some delivery providers may offer options such as:
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leaving a parcel in a safe place;
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delivery to a neighbour;
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collection from a delivery point; or
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alternative delivery instructions.
These options may be controlled directly through the delivery provider.
If you expressly instruct a carrier to leave a parcel in a particular location, this may affect how a subsequent missing-parcel claim is assessed.
We recommend choosing a location that is secure and appropriate for the value and nature of the order.
16. Missed Deliveries
If nobody is available to receive a parcel, the delivery provider may:
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attempt redelivery;
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leave instructions for arranging another delivery;
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deliver to a nominated collection point;
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deliver according to authorised instructions; or
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eventually return the parcel to us.
Please follow any instructions supplied by the delivery provider.
17. Uncollected or Returned Parcels
If an order is returned to us because:
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delivery was repeatedly unsuccessful;
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it was not collected from a delivery point;
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the address supplied was incomplete or incorrect; or
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the recipient refused delivery without exercising an applicable cancellation right,
please contact us.
We will determine the appropriate next step based on the circumstances.
Where you ask us to send the order again and the failed delivery resulted from information or circumstances for which you were responsible, we may require payment of reasonable additional delivery costs before redispatch.
Any statutory cancellation or refund rights you have remain unaffected.
18. Lost Parcels
If your order has not arrived within the expected period, first check:
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the tracking information, where available;
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whether a delivery attempt has been made;
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whether the parcel has been left at an authorised location;
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whether another member of your household has accepted it; and
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whether the delivery provider has issued any instructions.
If you still cannot locate the parcel, contact:
Please include your order number.
Where necessary, we will investigate the delivery with the relevant postal or courier service.
If an order is confirmed as lost before it has been delivered to you, we will provide an appropriate remedy, such as replacement or refund, in accordance with your legal rights.
19. Damaged Parcels
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, retain:
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the product;
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the external packaging;
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internal packaging; and
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delivery labels.
Photographs of the parcel and damaged product can help us investigate the issue and make a claim with the delivery provider.
Please contact:
We will arrange an appropriate remedy where the goods have been damaged before delivery.
Further information is available in our Returns, Refunds & Cancellations Policy.
20. Missing or Incorrect Items
If an item is missing from your parcel or you receive a product you did not order, contact us at:
Please include:
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your order number;
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the item affected; and
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a brief explanation of the problem.
Where we have made an error, we will take reasonable steps to correct it without additional charge.
21. Split Shipments
An order containing multiple products may occasionally be dispatched in more than one parcel.
This may happen because of:
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parcel size or weight;
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different product availability;
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fulfilment requirements;
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pre-order products; or
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other logistical considerations.
Where this occurs, you may receive more than one dispatch notification or tracking number.
Unless clearly stated otherwise during checkout, you will not be charged additional shipping merely because we choose to split an order after it has been placed.
22. Pre-Orders
Products offered before their release date will be identified as pre-orders where applicable.
Estimated release or dispatch periods will be shown on the product page where reasonably possible.
Dates given for unreleased products are estimates and may change because of:
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manufacturing schedules;
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printing;
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international freight;
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customs;
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production problems;
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supplier delays; or
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other circumstances.
If a significant delay affects a pre-order, we will provide updated information where reasonably possible.
Your cancellation and refund rights for pre-orders are described in our Returns, Refunds & Cancellations Policy.
23. Orders Containing Pre-Order and Available Products
If an order contains both an available product and a pre-order product, the way the order is dispatched may depend on the shipping options provided during checkout and our fulfilment arrangements.
Where products will be held and dispatched together, this should be made clear where reasonably possible before purchase.
Where separate shipping options are available, any associated charges will be displayed during checkout.
24. Kickstarter and Crowdfunding Fulfilment
Rewards or products supplied as part of a Kickstarter or other crowdfunding campaign may use different fulfilment arrangements from ordinary purchases through the Wrenegade Studios online store.
Campaign fulfilment may have:
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different shipping charges;
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different delivery regions;
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different fulfilment partners;
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different estimated shipping periods; and
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campaign-specific terms or procedures.
The shipping information provided through the relevant crowdfunding campaign will apply to those rewards.
This Delivery & Shipping Policy primarily applies to purchases made directly through the Wrenegade Studios website.
25. Digital Products
Digital products do not require physical delivery and do not incur physical shipping charges.
Digital products may be supplied through:
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an immediate download;
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a download link;
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your customer account;
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email; or
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another electronic method described during purchase.
Further information about digital products is available in our Terms & Conditions and Returns, Refunds & Cancellations Policy.
26. Events Outside Our Reasonable Control
Delivery can occasionally be affected by circumstances outside our reasonable control.
These may include:
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severe weather;
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natural disasters;
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industrial action;
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postal or courier disruption;
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customs delays;
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transport disruption;
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government restrictions;
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infrastructure failures;
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international conflict; or
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other comparable events.
Where such an event affects your order, we will take reasonable steps to minimise the disruption and provide information where appropriate.
This section does not remove any right you may have to cancel or receive a refund where applicable law provides one.
27. If Delivery Is Significantly Delayed
If an order has not been delivered within the agreed delivery period, please contact us.
Where delivery by a particular date was essential and this was agreed or made clear before the contract was formed, you may have additional rights if that deadline is missed.
In other circumstances, you may be entitled to require delivery within an appropriate additional period and, if delivery still does not take place, cancel the affected contract.
Where applicable law gives you the right to cancel because of non-delivery, we will refund the appropriate payments without undue delay.
28. Changing or Cancelling an Order
If you need to change or cancel an order, contact us as soon as possible:
We cannot guarantee that changes can be made after an order has entered the fulfilment or dispatch process.
Your statutory cancellation rights are not affected by our ability to intercept an order before dispatch.
Full information about cancellations can be found in our Returns, Refunds & Cancellations Policy.
29. Products Purchased from Other Retailers
This Delivery & Shipping Policy applies only to products purchased directly through the Wrenegade Studios website.
Orders placed with:
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independent game stores;
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online retailers;
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marketplaces;
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distributors;
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convention retailers; or
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other third parties
are subject to the delivery arrangements of the retailer from whom you purchased the product.
30. Changes to This Policy
We may update this Delivery & Shipping Policy to reflect changes to:
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available delivery services;
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delivery destinations;
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fulfilment arrangements;
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our products;
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customs requirements;
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our website; or
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applicable laws and regulations.
The current version will always be published on our website.
The date at the top of this page shows when the policy was last updated.
31. Contact Us
If you have a question about the delivery of an order, contact:
Wrenegade Studios LTD
156 Whitehall Road
Drighlington
Bradford
England
BD11 1AU
Email: contact@wrenegadestudios.com
Company number: 14974804
When contacting us about an existing order, please include your order number where possible.